TERMS AND CONDITIONS

 

INTRO

These Terms and Conditions (‘Terms’) govern your use of the services provided by Chas Cann Publishers (‘we’, ‘us’, ‘our’). By engaging with our services, you (‘the client’, ‘you’) agree to be legally bound by these Terms. If you do not agree to these Terms, please do not proceed with our services.

If you are buying our services for your business, you are a Business Client. If you are buying our services as an individual for personal use, you are a Consumer.

OUR SERVICES:

EDITING/PROOFREADING:

Each editor on our team operates under their own Terms and Conditions. You will be given the opportunity to review these before confirming that you wish them to undertake your work.

FORMATTING:

Manuscript readiness
Before formatting/layout begins, you confirm that the manuscript supplied is your final, edited and proofread version. Formatting is based on the version you approve for production.

Proofs and approval
We will supply a proof (PDF) for your review. You are responsible for checking the proof carefully (including spelling, punctuation, names, numbering, consistency, and page flow) and confirming approval in writing before publication/upload.

Included minor amendments
Unless otherwise agreed in writing, we will make up to ten (10) minor client amendments free of charge after first proof is supplied. “Minor amendments” means small typographical corrections such as spelling, punctuation, or a short word change that does not affect layout (for example, changes that do not cause reflow across multiple lines/pages).

Chargeable revisions
Any further client-initiated changes after your book has been formatted, or any changes that require layout rework (including adding/removing text, rewriting, moving sections, changing headings, inserting/removing images, or repeated proof rounds), are chargeable.

Further client-initiated changes are chargeable at our standard revision rate of £35 per revision batch (minimum charge), covering up to 30 minutes of work. Additional time is billed at £60 per hour, in 15-minute increments.

Our errors
We will correct, at no additional charge, any errors introduced by us in the formatting/layout process, meaning a discrepancy between (a) the final manuscript/specification you supplied and approved and (b) the deliverables (e.g. ePub and/or PDF files) we provided.

Consolidated change requests
All client amendments should be submitted as one consolidated list per proof round. Changes submitted in multiple emails/messages may be treated as additional rounds and charged accordingly.

You grant us a non-exclusive licence to use any content you supply solely to provide the service.

You will ensure you have all the necessary rights and permissions for all content submitted (including text, images, or third-party materials).

You retain all the rights to the intellectual property and publishing rights of your work.

You retain 100% of your royalties.

We reserve the right to showcase non-confidential elements (e.g. examples of formatting, testimonials) in our portfolio or marketing, unless you request otherwise in writing. 

TURNAROUND TIMES

Timelines will be discussed at the time of booking. We aim to deliver all services promptly but cannot be held responsible for delays caused by late client responses or force majeure (events beyond our reasonable control).

LIMITATION OF RESPONSIBILITY

We will provide the deliverables (e.g. formatting) with reasonable skill and care. However, we do not control third-party platforms (including Amazon KDP) and we are not responsible for their operation, outages, technical errors, policy changes, discretionary decisions, or for any rejection, delay, suspension, limitation or removal of a book or account by such platforms.

Where we supply deliverables, you remain responsible for reviewing and approving them prior to publication.

If a platform rejects files solely due to a defect in our deliverables, we will correct the defect and resupply the files at no additional charge. If the issue arises from platform policy, account status, metadata choices, content concerns, or matters outside our control, any further assistance is chargeable at our standard rate (unless otherwise agreed in writing).

Our total liability to you arising out of or in connection with the services (whether in contract, tort including negligence, or otherwise) will not exceed the total fees paid and payable for the relevant services giving rise to the claim.

To the fullest extent permitted by law, we will not be liable for any indirect or consequential loss, including loss of income, sales, profits, business, goodwill or anticipated savings.

We do not provide legal advice (e.g. copyrights) or tax advice.

CONFIDENTIALITY

We respect your confidentiality and will not share your manuscript, designs, or personal information with third parties, except where necessary to complete the project (freelance professionals), or where legally required. 

CANCELLATION POLICY

For book formatting services purchased through our website, payment is required in full at the time of ordering unless otherwise agreed in writing.

Where a bespoke quotation or invoice is issued, we may agree alternative payment terms, including a 50% payment on booking and the balance payable on completion.

Once payment has been received, we will schedule your project and begin work in accordance with the agreed timescale. If you ask us to begin work within any statutory cancellation period, you agree that we may charge for any work completed up to the point at which you notify us of cancellation.

If you cancel before work has started, we will refund the amount paid. If work has already started, any refund will be calculated fairly, taking into account the work completed and any costs already incurred.

If we cancel (due to illness or unforeseen events), you will receive a full refund for any undelivered services.

COMPLAINTS AND DISPUTES

If you are not satisfied with our service, please contact us via email (info@chascannco.com) within 14 days of delivery of the relevant deliverable, providing specific details/examples so we can investigate and put matters right.

Our aim is to settle disputes amicably. If not, disputes shall be governed by the laws of England and Wales.

SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be treated as removed (or limited to the minimum necessary) and the remaining Terms will continue in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our written quotation/proposal/order confirmation, set out the entire agreement and supersede all previous discussions or correspondence. Nothing in this clause limits any liability that cannot be excluded by law. 

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version in place at the time of booking will apply.